E-mail us @ firstname.lastname@example.org
Do you restock sold out items?
If the demand is great enough, we will. The best way to let us know that you want to bring a product back is to click into the sold out product, click the "Notify Me" button, and enter your email. You will then be alerted the moment the product is back in stock.
Can I make a change to an order after it’s been placed online?
While we cannot change your original order after it’s been placed, we can notate any changes you may indicate to us. If you’d like to make a change - such as request a different size, make a change to your shipping address, or cancel your order - just email us at email@example.com.
How will my order be shipped?
Every order is shipped free of charge with UPS. Please allow us two business days to fulfill and issue you a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number, you should expect your package within 2-4 business days.
How do you handle international orders?
We ship to anywhere outside the domestic US for a $20 flat rate. All international packages are sent via UPS International Mail. All international packages are trackable once they are scanned. Delivery time is subject to distance, duties and customs. We cannot guarantee a delivery date, so we advise that you track your package along the way.
Do you offer alternative or expedited shipping?
At an additional cost, we offer expedited shipping options.
What is your return and exchange policy?
We have a 30-day return/exchange policy. The items should be unworn, unwashed, and undamaged, with all Heucy garment tags attached. All Returns and Exchanges are free.All international orders are considered FINAL SALE and are therefore not returnable or exchangeable.
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